Your Privacy Is Our Priority

11bdt is a trusted online gaming platform committed to providing a safe and enjoyable experience for players in Bangladesh. This Privacy Policy ("Policy") describes how 11bdt collects, uses, stores, and discloses your personal information.

This Policy applies to the 11bdt website, mobile application, and all related services. By using our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

We may collect information from you in various ways. The different categories of information collected are described below:

2.1 Registration & Account Information

When you create an account at 11bdt, we collect the following information:

• Full name (real name)
• Date of birth (for age verification — only for users aged 21 or above)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• Password (stored in encrypted form — never in plain text)

2.2 Identity Verification Information (KYC)

For account verification and the security of financial transactions, we may request the following documents:

• National ID card (NID) or passport copy
• Driving licence (where applicable)
• Recent proof of address (utility bill or bank statement)

2.3 Financial Transaction Information

To process deposits and withdrawals, we record payment-related information such as transaction amount, date, and method. We never store full bank account numbers or card numbers.

2.4 Usage Information & Technical Data

When you use 11bdt, we automatically collect certain technical information:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referral URL (where you came from before arriving at our site)
• Login and logout times

11bdt collects your information for the following legitimate purposes:

1. Account Management: To create, verify, and manage your account.
2. Payment Processing: To securely complete deposit, withdrawal, and bonus transactions.
3. Customer Support: To resolve your issues via live chat or email ([email protected]).
4. Security & Fraud Prevention: To detect and prevent unauthorised access, money laundering, and fraudulent activity.
5. Age Verification: To confirm that all users are aged 21 or above.
6. Legal Compliance: To meet applicable legal obligations.
7. Service Improvement: To enhance the performance of our platform and the user experience.
8. Communication: To send important updates, policy changes, and account-related notifications.

11bdt follows the highest industry standards to keep your personal information secure. Our security measures include:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Data Encryption: Sensitive information, especially passwords and financial data, is stored using advanced encryption algorithms.
• Access Controls: Only authorised staff can access your information, and only for specific purposes.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall Protection: Advanced firewalls and intrusion detection systems.

We retain your information only for as long as it is necessary or required to meet legal obligations. Even after an account is closed, we may retain certain information for a defined period — such as financial transaction records that may be needed for audit purposes.

The 11bdt website uses cookies and similar tracking technologies. These are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site (maintaining login sessions, security).
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Used to analyse site usage and improve our services.

5.2 Cookie Controls

You can block or delete cookies from your browser settings. Please note that blocking certain cookies may affect the proper functioning of specific site features.

11bdt does not sell or rent your personal information. However, in certain circumstances we may share information with trusted third parties:

• Payment Processors: Limited information is shared with bKash, Nagad, Rocket, or banks to process your financial transactions.
• Game Providers: Minimum necessary information may be shared with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to ensure your gaming experience.
• Technology Service Providers: Contracted organisations for server hosting, cybersecurity, and data analytics.
• Legal Authorities: With relevant authorities in the case of a court order or legal obligation.

As a user of 11bdt, you have the following rights regarding your own information:

1. Right of Access: You may request to know what information we hold about you.
2. Right of Rectification: You may request correction of inaccurate or incomplete information.
3. Right of Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
4. Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
5. Right to Data Portability: You may receive a copy of your information in a structured format.
6. Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, contact our support team directly.

11bdt is operated exclusively for users aged 21 or above. We do not knowingly collect any personal information from anyone under the age of 21. Age verification is a mandatory step during account registration.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.

11bdt's servers and infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that the transferred information receives the same standard of protection described in this Policy.

We work only with countries or organisations that ensure adequate data protection measures, or with whom we have executed appropriate agreements.

11bdt may change or update this Privacy Policy from time to time. In the event of significant changes:

• We will send a notice to your registered email address.
• The "Last Updated" date at the top of the page will change.
• A notification will be displayed on our platform for notable changes.

Continued use of our platform after any changes will be considered acceptance of the updated policy.

11bdt takes responsible gaming very seriously. We may use information related to your gaming activity to provide support for the following purposes:

• To identify unusual or harmful gaming patterns.
• To fulfil requests for self-exclusion or limit-setting.
• To direct you to supportive information or resources where needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

For any questions, concerns, or complaints regarding your privacy, please contact us. Our 24/7 customer support team is ready to assist you in both Bengali and English:

• Live Chat: Use the direct chat feature on our website
• Email: [email protected]

We make every effort to respond to all privacy-related requests. After verifying your identity, we will process your request appropriately.