Help & Information Centre
11bdt Frequently Asked Questions
From deposits and VIP cashback to live casino and cricket betting — find clear answers to all your questions in one place.
Welcome to 11bdt. On this page we have organised the most frequently asked questions from players into five sections — deposits and withdrawals, VIP programme, live casino, cricket betting, and account security. Each answer is written in plain language so you can make decisions quickly. If you cannot find your question, contact details for the support team are at the bottom of the page.
Detailed Q&A
💳 Deposits
No, 11bdt does not charge any processing fee or service charge on deposits. The full amount you send will be credited to your account. However, your own mobile banking app or bank may apply their own charges — 11bdt is not responsible for those charges.
After logging into your account, go to the Cashier or Deposit section and select Nagad as the payment method. Send money from the Nagad app to the number provided, then enter the transaction ID in the form. Your balance usually updates within a few minutes.
The minimum deposit amount at 11bdt for all payment methods is ৳300. Players on a small budget can easily get started and take advantage of the 120% welcome bonus. The minimum withdrawal amount is ৳800.
11bdt currently supports four methods: bKash, Nagad, Rocket and bank transfer (major commercial banks including Dutch-Bangla Bank and BRAC Bank). The minimum deposit is ৳300 and the minimum withdrawal is ৳800 for all methods. Withdrawals are processed within 15 minutes to 2 hours after payment is completed.
bKash payments are usually verified within a few minutes. If the transaction ID is entered correctly on the Cashier page, the balance updates almost instantly. If there is a delay, contact live chat right away and have your payment screenshot ready.
👑 VIP & Cashback
As your account activity grows through regular play, 11bdt will promote you to the next VIP tier. Promotions are based on your overall engagement and consistency rather than specific turnover targets. The more active you are, the sooner you can move up to the next level.
There are four levels in total:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Benefits differ at each level and increase as you move up.
Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Benefits differ at each level and increase as you move up.
At the end of each week, 11bdt calculates your gaming activity for that week and credits cashback to your account according to your VIP level. Cashback is usually added automatically on a set day of the week — no separate claim is needed. If it does not appear in your balance, contact support.
Platinum level players enjoy higher weekly cashback along with priority customer support, exclusive promotional offers, and faster withdrawal processing. There may also be the opportunity to access new games or features early. The full list of benefits is communicated at the time of the relevant promotion.
🎴 Live Casino
Teen Patti is a popular South Asian three-card game where the player with the strongest hand wins. Andar Bahar is simpler — one card is placed in the middle and you bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. Both games are run by a live dealer in real time, and instructions are available in Bengali.
11bdt's live casino has separate tables for players with different budgets. Lower-stakes tables allow you to start with small amounts, while high-limit tables are also available for experienced players. The set limits are clearly displayed in front of each table, so you can choose a comfortable table before sitting down.
Yes. 11bdt's live casino games are operated in accordance with fair play principles. Through the real-time video stream, you can see for yourself how the dealer deals cards or spins the roulette — there is no computer simulation. The platform is secured with SSL encryption and no party can predetermine game outcomes.
Yes. 11bdt's live casino runs fully in mobile browsers. On any Android or iOS smartphone with a good internet connection, the live video plays smoothly. There is no need to download a separate app — just log in to the 11bdt site and enter the Live Casino section.
🏏 Cricket Betting
If a match is completely cancelled due to rain, bad light, or another reason and declared a "no-result", all bets on that match are generally voided and the stake is refunded. However, if a result is determined by the D/L method, bets are settled as normal. You can find the full rules in the Terms and Conditions.
At 11bdt you will find a range of popular markets including Match Winner, Toss Winner, Top Run Scorer, Top Wicket Taker, Innings Total (Over/Under), Powerplay Runs, Next Wicket Method, and First Innings Lead. The number of markets increases further for major tournaments like BPL, T20 World Cup, and IPL.
Yes, accumulator betting is supported. Combining multiple matches or markets on a single slip multiplies the total odds if all selections are correct, offering the chance to win much more. Keep in mind that if even one selection is wrong, the entire slip loses — so bet with risk in mind.
Decimal odds represent the total return per ৳1 bet (including the original stake). Say in a hypothetical Bangladesh vs India match Bangladesh's odds are 2.50 — that means a winning ৳100 bet returns ৳250 in total (profit of ৳150). The higher the odds, the lower the probability, but the greater the potential return.
🔒 Account Security
Change your password immediately and notify 11bdt support. Contact live chat or send an email to [email protected] with details of the incident. The support team will review the account promptly and take temporary protective measures if needed. If you have used the same password elsewhere, change it there as well.
Yes. 11bdt uses full SSL encryption, meaning all data sent and received between your browser and our servers is completely secured. Your personal information and financial transactions are not disclosed to any third party.
Never. No 11bdt staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If someone asks for this information by phone or message while using the name of 11bdt, it is a fraud attempt. Hang up immediately and notify support.
Use a password of at least 10-12 characters that combines uppercase letters, lowercase letters, numbers, and special characters (!@#$%^&*). Avoid easy passwords such as your own name, date of birth, or "123456". Do not use your 11bdt password on any other site.
Always check the browser's address bar for https://11bdt.lat to be sure — "https" means the connection is secure. If the spelling is slightly different (such as "11bdt1.lat" or "11bdtt.com"), it could be a fake site. Do not click links in unexpected SMS messages or texts to log in — type the address directly into your browser.
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